Merchant and Payment Solutions

The procuring organization seeks a vendor to provide merchant services and payment solutions for government and education entities under a four-year contract. Services are expected to support revenue collection, billing, citizen payment platforms, utility billing, electronic bill presentment, tax and assessment payments, licensing and permitting fees, court fines, parks and recreation registration, emergency medical services billing, installment payment plans, and refund processing.

The solution should also support school, district, and campus payments, including cafeteria point-of-sale and meal account funding, student stored-value accounts, tuition and fee collection, athletics ticketing, bookstore and vending payments, parent portals, and integration with student information systems. Required capabilities include settlement and deposit reconciliation, automated cash receipting, general ledger posting, enterprise resource planning and financial system integration, APIs and file-based interfaces, account hierarchies, audit trails, and reporting dashboards.

The vendor should provide payment security, compliance, and fraud management services, including assessment and remediation, point-to-point encryption, tokenization, certification, fraud screening, chargeback and dispute management, penetration testing, compliance attestation, and breach response support. Payment acceptance may include in-person, card-present, online, mobile, and interactive voice response channels, with support for card processing, contactless and mobile wallets, terminals, integrated or cloud-based point-of-sale systems, kiosks, mobile collection devices, hosted payment pages, recurring payments, electronic checks, ACH, pay-by-text, QR codes, telephone payments, and accessible multilingual interfaces.