Medicare Exchange Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Request for Proposal Distributed: August 28th, 2026
Questions Due By: September 2nd, 2026
Receive Written Proposals By: September 9th, 2026
Conduct Oral Interviews with Offerors: October 2026
Negotiations Completed: October 2026
Award Contract: November 2026
Services Begin: January 1st, 2027
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
County Of Henrico
DESCRIPTION
The government authority in Henrico, Virginia is seeking a vendor to provide a private Medicare exchange through which Medicare-eligible retirees and their eligible dependents can purchase medical and prescription drug coverage. The selected provider will facilitate and manage enrollment in qualified health plans, including special enrollment periods, and provide end-to-end administration of the monthly retiree supplement payment funded by the agency.
The vendor will provide comprehensive retiree support throughout the coverage lifecycle, including personalized needs assessments, plan selection, enrollment confirmation, annual Medicare outreach, assistance with qualifying life events, provider and prescription coverage verification, billing issue resolution, claims disputes and appeals support, benefits explanations, and direct carrier advocacy. Services must include a dedicated account representative, licensed Medicare-trained customer service representatives available through multiple channels, a toll-free phone number, a consumer-facing website, and regular enrollment and performance reports.
The contract period will be five years. Vendors must submit specific performance guarantees that include financial penalties for non-performance. Questions must be submitted by September 2, 2026.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on September 9, 2026 and is no longer accepting submissions.
- Who issued this RFP?
- It was issued by County Of Henrico. The work is located in Henrico, Virginia, United States.
- Who is a good fit for this opportunity?
- Medicare exchange and retiree benefits administration provider
- Experience supporting Medicare-eligible retirees and dependents
- Licensed, Medicare-trained customer service and enrollment specialists
- Capability to manage qualified health plan enrollment and special enrollment periods
- Robust customer service technology, including toll-free phone, chat, and web support
- Experience with carrier advocacy, claims resolution, appeals, and complex case management
- Ability to administer retiree subsidy or supplement payment programs
- Strong reporting, performance management, and contract compliance capabilities
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.