MAXIS Worker Interface Pilot Solution

Selection of a firm is anticipated by October 6th, 2026.

Final audit reports are expected by March 1st of each year following the audited fiscal year.

The vendor will provide a pilot solution for the MAXIS Worker Interface, helping agency and tribal partners prepare for the launch and adoption of the new interface. The engagement includes supporting the transition from the current design and development phase into pilot implementation, preparing agency workers for launch, and providing call-center support for a limited-duration pilot.

The vendor will plan and deliver user acceptance testing, training, and ongoing support; guide and participate in testing before go-live; and lead training and readiness activities for participating pilot agencies. Responsibilities include developing clear implementation plans, schedules, success measures, readiness goals, accessible user documentation, training materials, and train-the-trainer programs for county and tribal human services staff.

During launch, the vendor will provide hands-on and virtual implementation support, monitor go-live activities, collect structured feedback, and support approximately 200–300 pilot workers. Live telephone and digital support must be available during the pilot on standard Monday through Friday business hours from 8:00 a.m. to 5:00 p.m. Central Time. The vendor will also monitor adoption and utilization, provide at least monthly qualitative and quantitative reporting, support iterative improvements, update training and documentation, and communicate support activities through regular dashboards and meetings.