Marketing Support, Customer Acquisition and Intake Direct Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Proposals are due by September 24th, 2026.
The partnership is expected to begin as soon as practical following the selection of an HPC.
The partnership is expected to remain in place until March 15th, 2028.
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Town Of Arlington
DESCRIPTION
The selected vendor will provide marketing support, customer acquisition and intake, and direct services related to Mass Save home energy assessments and weatherization for 1–4 unit residential buildings. Services will focus on priority populations, including rental properties, moderate-income households, and low-income households.
The vendor will operate a call center capable of handling inbound inquiries and making outbound calls to interested residents identified by Mass Save, All In Energy, or the Electrify Agency. Marketing and outreach activities may include event tabling, door-to-door canvassing, direct mail, digital advertising, public displays, print advertising, community media programming, and radio advertising.
The town and Electrify Agency will direct individuals to the selected vendor as a primary entry point for Mass Save services, while customers may also access programs through other permitted pathways.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 24, 2026. Questions must be submitted by September 17, 2026.
- Who issued this RFP?
- It was issued by Town Of Arlington. The work is located in Arlington, Massachusetts, United States.
- Who is a good fit for this opportunity?
- Marketing and community outreach agency with residential energy program experience
- Call center operator experienced in inbound intake and outbound customer engagement
- Demonstrated ability to reach rental, moderate-income, and low-income households
- Experience with field marketing, direct mail, digital advertising, print, radio, and community media
- Established presence in Massachusetts and familiarity with Mass Save programs
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.