Managed Technology Services
Overview
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SUMMARY
DESCRIPTION
A government authority in Isle of Palms, South Carolina is seeking a vendor to provide comprehensive managed technology services supporting daily municipal operations and crisis response activities. The selected provider will be expected to strengthen cybersecurity, improve organizational resilience, and help city leadership make informed technology decisions.
The scope of work includes unlimited help desk support delivered remotely, by phone, and onsite as needed, along with business-hours support and emergency after-hours response for critical incidents. Services also include SharePoint development, workflow automation, and data conversion support.
The provider will also be responsible for network operations such as monitoring, maintenance, firmware updates, configuration backup, and administration of switches, routers, firewalls, wireless infrastructure, internet connectivity, and patch management. Server administration duties include preventative maintenance, configuration management, monitoring, operating system patching, storage management, virtualization support, and backup monitoring. Additional responsibilities include providing software and hardware recommendations with immediate operational impact, supporting operations before, during, and after major events such as hurricanes, and delivering cybersecurity services including endpoint detection and response, security monitoring, vulnerability remediation, email protection, phishing response, and security event monitoring.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 28, 2026.
- Who is a good fit for this opportunity?
- Managed IT services firm with public sector or municipal government experience
- Provider offering 24/7 incident response and onsite support capability
- Expertise in network, server, firewall, and wireless infrastructure administration
- Strong cybersecurity practice with EDR, monitoring, phishing response, and vulnerability remediation services
- Experience with SharePoint development, workflow automation, and data conversion projects
- Capability to support business continuity and disaster response during severe weather events
- Regional presence or ability to reliably serve clients onsite in South Carolina
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.