Managed Technology Services

A government authority in Isle of Palms, South Carolina is seeking a vendor to provide managed technology services. The scope includes base monthly support for approximately 50 managed users and 82 email-only users, with unlimited help desk support delivered remotely, by phone, and onsite as needed. Support is expected during business hours, with emergency after-hours response for critical incidents.

The engagement includes network operations such as monitoring, maintenance, firmware updates, configuration backup, and administration of switches, routers, firewalls, wireless infrastructure, internet connectivity, and patch management. The selected vendor will also be responsible for Microsoft licensing management after initial procurement, server administration, preventative maintenance, configuration management, monitoring, operating system patching, storage management, virtualization support, and backup monitoring.

Cybersecurity responsibilities include endpoint detection and response, security monitoring, vulnerability detection and remediation, multifactor authentication administration, email protection, phishing response, and security event monitoring. The vendor will also manage Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, license management, and Entra ID routine administration, along with backup and disaster recovery monitoring, periodic restore testing, and an annual disaster recovery exercise.

In addition to recurring support, the authority may require professional services such as annual strategic planning, technology roadmap development, network redesign, budget forecasting, infrastructure refresh projects, wireless expansion, and ERP or enterprise application implementations. Potential add-on services may also include telecommunications, GIS support, website management, cloud services, and public safety technology. Questions are due by August 14, 2026.