Managed IT Support Services
Overview
Settle Signals
Market intelligence for public sector sales teams
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.
SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Questions to be submitted by July 31st, 2026.
Submission Closing Date is August 5th, 2026.
Anticipated Ranking of Submitters is within 10 days after Closing Date.
Contract Negotiation Period is within 10 days of Ranking of Submitters.
Anticipated Execution of Contract is July 25th, 2026.
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City Of Kelowna
DESCRIPTION
A government authority in Kelowna, British Columbia is seeking a vendor to provide managed IT support services for its municipal IT environment. The required services include continuous operation, monitoring, maintenance, troubleshooting, incident response, change execution, vulnerability management, documentation, and reporting for in-scope systems and infrastructure.
The scope covers a broad range of technology environments, including network infrastructure, wireless systems, firewalls, identity and access control, security monitoring, servers, backups, communications, airport operational systems, and related platforms. Specific service areas include network access control and identity integration, security monitoring and incident response, change management and configuration control, firmware and vulnerability management, wired network infrastructure, wireless (Wi-Fi) infrastructure, firewall and network security infrastructure, and centralized management and monitoring.
The anticipated contract term is two years. Questions related to the solicitation must be submitted no later than August 1, 2026.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due August 5, 2026. Questions must be submitted by July 31, 2026.
- Who issued this RFP?
- It was issued by City Of Kelowna. The work is located in Kelowna, British Columbia, Canada.
- Who is a good fit for this opportunity?
- Managed IT services provider with municipal or public-sector experience
- Expertise in enterprise network, wireless, firewall, and server support
- Strong capabilities in security monitoring, incident response, and vulnerability management
- Experience with identity and access control integration and centralized monitoring tools
- Ability to deliver 24/7 operational support, maintenance, and troubleshooting
- Established team with documented change management, reporting, and configuration control processes
- Capacity to support complex multi-system environments, including critical operational technology
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.