Managed IT Consulting Services
Overview
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SUMMARY
DESCRIPTION
The government authority in Inverness, Illinois is seeking a vendor to provide managed IT consulting services under a three-year contract. The selected provider will manage and support core IT operations, including installation and troubleshooting of office desktops, laptops, tablets, mobile data terminals, printers, and other office hardware and software.
Scope of services includes providing a minimum of eight hours of on-site support per month, along with 24/7/365 on-call technical support. The provider will be responsible for maintaining the security and functionality of network systems and associated Wi-Fi networks, performing regular software patching and updates, ensuring data integrity and network access, and preserving assets through regular backup and disaster recovery procedures.
The selected firm will also proactively monitor and manage network, server, endpoint, and cloud systems to prevent outages, security incidents, and unauthorized access. Additional responsibilities include administering the cloud-based email environment, managing user identities and access controls such as MFA and password policies, responding to Village Administration Department support requests, and supporting compliance with applicable cybersecurity requirements, including CJIS Security Policy standards, security awareness training, auditing, and incident reporting.
Questions are due by August 21, 2026. An optional pre-bid meeting will be held on August 21, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 28, 2026.
- Who is a good fit for this opportunity?
- Managed services provider with municipal or public sector IT support experience
- Strong capabilities in network, server, endpoint, and cloud systems management
- Experience providing 24/7 help desk and on-call technical support
- Familiarity with cybersecurity controls, MFA, phishing protection, and disaster recovery
- Knowledge of CJIS Security Policy standards and regulated public safety environments
- Ability to deliver regular on-site support in or near Inverness, Illinois
- Proven experience supporting Microsoft email administration and user access management
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.