When is the submission deadline?

Submissions are due October 28, 2026. Questions must be submitted by October 13, 2026.

It was issued by Philadelphia Regional Port Authority. The work is located in Philadelphia, Pennsylvania, United States.

Who is a good fit for this opportunity?

Managed IT services provider with experience supporting government or public-sector organizations. Demonstrated expertise in cybersecurity monitoring, incident management, and security trend analysis. Microsoft-certified team experienced with Microsoft 365, Microsoft Entra ID, Exchange Online, and Microsoft Teams. Capable of providing remote help desk, desk-side support, server administration, and endpoint maintenance. Established processes for onboarding, offboarding, account administration, escalation management, and vendor coordination.

Managed Information Technology Services (Due October 28, 2026)

Overview

IT Support, Hardware & Networking

Philadelphia, Pennsylvania, United StatesPosted: September 30, 2026Deadline: October 28, 2026

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SUMMARY

A Pennsylvania government authority seeks a managed services provider for IT infrastructure, cybersecurity, end-user support, and Microsoft 365 administration. The work includes help desk services, monitoring, incident management, account administration, server and endpoint support, and strategic technology guidance.

KEY REQUIREMENTS

Must be registered with the Pennsylvania Supplier Portal and have an active Vendor Number
Must register with Bonfire to submit proposals
Must comply with Business Corporation Law of 1988 or Pennsylvania Uniform Partnership Act
Must have a technical submission score of at least 70% of total technical points
Must provide proof of TWIC clearance for employees requiring onsite access to secured terminals
Must maintain required insurance coverage including Workers Compensation, General Liability, Professional Liability, and Cyber Liability
Must be able to provide 24x7 monitoring for critical systems
Must maintain a formal vulnerability management program

CONTRACT DURATION

60 months

TIMELINE

Open Date: September 29th, 2026

Optional Pre-Bid Microsoft Teams Meeting: October 6th, 2026

Questions Due Date: October 13th, 2026

Close Date: October 28th, 2026

QUESTION DEADLINE

October 13, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Philadelphia Regional Port Authority

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The government authority in Pennsylvania is seeking a vendor to provide comprehensive managed information technology, cybersecurity, Microsoft 365, and related technology support services. The engagement includes proactive management, monitoring, maintenance, security, licensing administration, technical support, and strategic technology guidance for the authority’s IT infrastructure and end-user computing environment.

Services are expected to include continuous security event monitoring and analysis, semi-annual formal trend reporting, remote help desk and technical support, desk-side support as required, incident management, problem resolution, user onboarding and offboarding, account provisioning and administration, end-user device troubleshooting, escalation management, and vendor coordination. The scope also includes server administration and maintenance, endpoint monitoring and maintenance, Microsoft 365 tenant administration, Microsoft Entra ID, Exchange Online, and Microsoft Teams support.

A pre-bid meeting is scheduled for October 6, 2026. Questions must be submitted by October 13, 2026, and proposals are due October 28, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due October 28, 2026. Questions must be submitted by October 13, 2026.
Who issued this RFP?: It was issued by Philadelphia Regional Port Authority. The work is located in Philadelphia, Pennsylvania, United States.
Who is a good fit for this opportunity?: Managed IT services provider with experience supporting government or public-sector organizations
Demonstrated expertise in cybersecurity monitoring, incident management, and security trend analysis
Microsoft-certified team experienced with Microsoft 365, Microsoft Entra ID, Exchange Online, and Microsoft Teams
Capable of providing remote help desk, desk-side support, server administration, and endpoint maintenance
Established processes for onboarding, offboarding, account administration, escalation management, and vendor coordination

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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