Managed Digital Document Accessibility Remediation Services

A government authority in Mecklenburg County, North Carolina, is seeking information from vendors capable of providing managed digital document accessibility remediation services. The agency is interested in providers that can securely receive documents, perform remediation, apply appropriate human review, validate completed files, document results, correct rejected work, and return accessible files ready for controlled republication.

The request for information will help the agency understand managed-service, hybrid, and technology-enabled remediation models; document types and complexity levels that can be handled at scale; the division of work among automation, vendor specialists, and County staff; and quality assurance, validation, security, data handling, artificial intelligence, and implementation considerations. The agency also seeks nonbinding budgetary information, vendor capacity, mobilization timelines, realistic production rates, and vendor-neutral requirements for a potential future competitive solicitation and controlled proof of performance.

The preliminary document inventory may include applications, forms, instructions, meeting agendas and minutes, reports, policies, ordinances, plans, schedules, guides, newsletters, brochures, public notices, maps, technical drawings, charts, tables, image-heavy publications, scanned documents, documents without editable source files, and long or otherwise complex files. Documents may be removed, replaced, converted to accessible formats, retained as qualifying preexisting or archived content, or retained for remediation based on their continuing operational or public-access value. The anticipated contract period is one year.