(1) Vendor needs to provide lynx computer duress software maintenance and technical support.– Provide maintenance and technical support for the Lynx computer duress software installed on workstations across the city healthcare system, community–based outpatient clinics.– Access to the Lynx Technical Support Team– Emergency after hours telephone support– Software updates – major and minor releases– Software Releases, Maintenance and Service Pack Releases – Remote labor included– Online Support response– Online Training with MS Teams or customer preferred software– 200 Text SMS Messages per month