The City of Ontario is seeking a proven, cloud-based locate ticket management solution to streamline the tracking, monitoring, and management of utility locate request processes. The desired solution should operate as a Software as a Service (SaaS) and must be fully hosted by the supplier, covering all data storage, internet traffic, security measures, support, and ongoing maintenance needs.

The system is expected to be fully web-based, accessible to city staff from all commonly used devices—including computers, tablets, and smartphones—through widely used browsers such as Microsoft Edge, Google Chrome, Apple Safari, and Firefox, without the need for additional clients, plug-ins, or add-ons. The solution must also provide a consistent, user-friendly experience on both iOS and Android mobile devices, supporting all standard accessibility features.

This contract opportunity will have a duration of two years. Vendors with robust experience in SaaS platforms and utility process automation are encouraged to respond.