When is the submission deadline?

Submissions are due September 7, 2026. Questions must be submitted by August 31, 2026.

It was issued by City Of Takoma Park. The work is located in Takoma Park, Maryland, United States.

Who is a good fit for this opportunity?

Proven experience implementing cloud-hosted LMS solutions. Expertise in LMS customization for government or municipal clients. Ability to provide both remote and onsite administrator training. Robust technical support infrastructure with strong SLA track record. Presence in or ability to serve Maryland-based clients.

Learning Management System (Due September 7, 2026)

Overview

Software, Web & Mobile Development

Takoma Park, Maryland, United StatesPosted: June 30th, 2026Deadline: September 7th, 2026

Settle Signals

Market intelligence for public sector sales teams

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

Learn more about Settle

SUMMARY

The City seeks a vendor to provide, implement, and support a cloud-hosted Learning Management System for landlord training, including technical support and administrator training.

KEY REQUIREMENTS

Must provide a cloud-hosted LMS SaaS solution
Must support an initial base of 50 active users
Must guarantee 99.5% uptime on a 24/7 basis
Must provide remote training for City administrators
Must provide a dedicated support desk with defined SLA response times
Must maintain incremental, real-time data backups and full monthly backups
Must comply with City of Takoma Park living wage requirements
Must certify non-involvement in the nuclear weapons industry
Must maintain specified insurance coverage including commercial general liability, automobile liability, professional liability, and workers' compensation

TIMELINE

RFP Release Date: June 30th, 2026

Deadline for Written Questions: August 31st, 2026

Proposal Submission Deadline: September 7th, 2026

Notice of Intent to Award: November 1st, 2026

QUESTION DEADLINE

August 31st, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

See Decision-Maker Contacts

Issuing Agency

City Of Takoma Park

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The city requires a comprehensive learning management system (LMS) platform to support landlord training initiatives. This project includes the provision of a cloud-hosted, SaaS-based LMS solution, scalable initially for 50 active users. The hosting must occur in an international cloud environment, such as Amazon AWS, with a minimum uptime guarantee of 99.5% available 24/7.

The selected vendor will be responsible for complete platform implementation, including any necessary customization work beyond standard setup to accommodate the city's landlord training courses. The vendor will also provide remote training for city administrators to ensure effective platform operation, and should furnish rates for optional onsite training.

Ongoing technical support must be ensured by a dedicated support desk. Standard support is required via email and a ticketing system on business days from 9:00 AM to 5:00 PM local time. The SLA must include initial response times of 8 to 24 hours for standard issues, with expedited 30-minute average response and specified resolution targets for service outages and bugs. Bidders may optionally propose a pricing tier for enhanced voice-based L1 support. The contract period is one year.

Similar RFPs

Frequently asked questions

When is the submission deadline?: Submissions are due September 7, 2026. Questions must be submitted by August 31, 2026.
Who issued this RFP?: It was issued by City Of Takoma Park. The work is located in Takoma Park, Maryland, United States.
Who is a good fit for this opportunity?: Proven experience implementing cloud-hosted LMS solutions
Expertise in LMS customization for government or municipal clients
Ability to provide both remote and onsite administrator training
Robust technical support infrastructure with strong SLA track record
Presence in or ability to serve Maryland-based clients

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

See how Settle works