When is the submission deadline?

Submissions are due August 13, 2026. Questions must be submitted by July 24, 2026.

It was issued by City Of Evansville And Vanderburgh County. The work is located in Evansville, Indiana, United States.

Who is a good fit for this opportunity?

Managed IT services provider with public sector or municipal government experience. Strong capabilities in help desk, endpoint support, and Tier 1/2/3 technical services. Expertise in Microsoft 365, Active Directory, and Entra ID administration. Proven experience in network, server, and infrastructure management. Cybersecurity team with monitoring, incident response, vulnerability management, and patch compliance capabilities. Ability to provide onsite and remote support with 24x7 monitoring and response. Experience supporting cloud, SaaS, backup, and disaster recovery environments. Established operational processes for ticketing, documentation, and service reporting.

IT Support and Services (Due August 13, 2026)

Overview

IT Support, Hardware & Networking

Evansville, Indiana, United StatesPosted: July 9th, 2026Deadline: August 13th, 2026

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SUMMARY

A government authority in Evansville, Indiana is soliciting a vendor for comprehensive managed IT support, infrastructure administration, and cybersecurity services. The scope covers help desk operations, Microsoft 365 and identity administration, endpoint management, and 24x7 monitoring.

KEY REQUIREMENTS

Must provide one full-time onsite resource during normal business hours
Must maintain sufficient staffing depth and cross-trained personnel
Must pass background investigations and screening requirements
Must provide a $10,000.00 bid bond
Must provide a performance bond in the amount of 5% of the bid amount for one year of contracted services
Must maintain insurance coverage including $5,000,000 for Technology Errors & Omissions and Cyber Liability
Must be authorized to conduct business in the State of Indiana
Must enroll and participate in the E-Verify program
Must submit one original, six hard copies, and one thumb drive of the proposal

CONTRACT DURATION

24 months

TIMELINE

RFP Released: July 8th, 2026

2nd Advertisement: July 15th, 2026

Pre-Bid Conference: July 22nd, 2026

Vendor Questions Due: July 24th, 2026

Responses to Questions Published: July 29th, 2026

Proposal Due Date: August 13th, 2026

Evaluation Period: August 14th–31st, 2026

Recommendation / Notice of Intent to Award: September 3rd, 2026

Contract Approval & Award: October 2026

QUESTION DEADLINE

July 24th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

City Of Evansville And Vanderburgh County

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

A government authority in Evansville, Indiana is seeking a vendor to provide comprehensive IT support and services. The scope includes help desk and end-user support, Tier 1, Tier 2, and Tier 3 technical support, onsite and remote support, endpoint and device management, server and infrastructure administration, network management, cybersecurity services, backup and disaster recovery, cloud and SaaS administration, application and business systems support, monitoring, proactive maintenance, operational documentation, and support for approved municipal technology platforms.

The selected vendor will be expected to deliver 24x7 monitoring, automated alerting, preventative maintenance, capacity planning, and root cause analysis for significant outages and recurring incidents. The work also includes cybersecurity monitoring and incident response, vulnerability management, patch compliance, and support for applicable compliance requirements.

Operational responsibilities include answering service desk calls, emails, and portal requests; ticket creation, categorization, and prioritization; password resets and MFA assistance; account provisioning and deprovisioning; Microsoft 365 administration; Active Directory and Entra ID administration; endpoint management; and Group Policy administration. A pre-bid conference is scheduled for July 22, 2026, and questions are due by July 24, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due August 13, 2026. Questions must be submitted by July 24, 2026.
Who issued this RFP?: It was issued by City Of Evansville And Vanderburgh County. The work is located in Evansville, Indiana, United States.
Who is a good fit for this opportunity?: Managed IT services provider with public sector or municipal government experience
Strong capabilities in help desk, endpoint support, and Tier 1/2/3 technical services
Expertise in Microsoft 365, Active Directory, and Entra ID administration
Proven experience in network, server, and infrastructure management
Cybersecurity team with monitoring, incident response, vulnerability management, and patch compliance capabilities
Ability to provide onsite and remote support with 24x7 monitoring and response
Experience supporting cloud, SaaS, backup, and disaster recovery environments
Established operational processes for ticketing, documentation, and service reporting

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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