Overview
Settle Signals
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SUMMARY
DESCRIPTION
A government authority in Jamestown, New York is seeking a vendor to provide ongoing IT services. The scope includes help desk support, maintenance and support of current hardware and software, remote monitoring, management of support contracts and renewals, and recommendations with pricing for new equipment, software, and upgrades as needed.
Required help desk services include 24/7 real-time troubleshooting and remediation, United States-based agents, and an in-house call center that is not outsourced. The authority also requires HDI-certified help desk operations, with agents holding at least CompTIA A+ certification. For remote monitoring, Network Operations Center engineers must hold at least CompTIA Network+ and Server+ certifications.
The selected vendor will also assess the current state of hardware and software at each site, identify any additional considerations within the requested scope, and provide a support and maintenance schedule covering both onsite and offsite services. In addition, the vendor is expected to manage support contracts, renewals, and upgrades, and make recommendations for technology needs anticipated over the next four years.
A letter of intent is due by August 3, 2026, and a pre-bid meeting will be held on August 17, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 4, 2026.
- Who is a good fit for this opportunity?
- Managed IT services provider with public sector support experience
- Firm offering 24/7 United States-based help desk and in-house call center services
- Team with HDI-certified help desk staff and CompTIA A+ certified technicians
- Network operations capability with engineers certified in CompTIA Network+ and Server+
- Provider experienced in hardware/software maintenance, remote monitoring, and contract management
- Company able to deliver both onsite and offsite support in New York
- Vendor with experience assessing multi-site IT environments and planning multi-year upgrades
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.