When is the submission deadline?

Submissions are due October 26, 2026. Questions must be submitted by October 26, 2026.

It was issued by Milwaukee Metropolitan Sewerage District. The work is located in Wisconsin, United States.

Who is a good fit for this opportunity?

IT service management platform providers with proven replacement and implementation experience. Firms experienced integrating ITSM systems with Active Directory, Entra, SolarWinds, Rapid7, and Intune/SCCM. Companies skilled in workflow automation, asset management, reporting, and real-time dashboards. Vendors offering scalable platforms and reliable ongoing technical support.

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IT Service Management Platform Replacement Services

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Overview

IT Support, Hardware & Networking

Wisconsin, United StatesPosted: October 2, 2026Deadline: October 26, 2026

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SUMMARY

The issuing organization seeks a modern ITSM platform to replace its current system, improve service operations, and support future growth. The solution should provide workflow automation, enterprise integrations, asset management, dashboards, accurate notifications, and dependable vendor support.

KEY REQUIREMENTS

Must provide a cloud-based, scalable ITSM platform
Must support integration with Active Directory and Entra
Must support integration with SolarWinds, Rapid7, and Intune/SCCM
Must provide workflow automation capabilities
Must provide asset management tracking for hardware and software
Must support single sign-on access
Must allow external non-MMSD user access to submit tickets
Must provide reporting, dashboards, and analytics capabilities

TIMELINE

The request for information is open from October 1st, 2026, until 9:00 a.m. CDT on October 26th, 2026.

QUESTION DEADLINE

October 26, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Milwaukee Metropolitan Sewerage District

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The issuing organization is seeking vendor services to replace its existing IT service management platform. The objective is to evaluate proven ITSM platforms and implementation approaches that improve system stability and performance while providing a modern, intuitive user experience.

The replacement solution should strengthen communication and notification accuracy, support advanced workflow automation and integrations, improve the completeness and accuracy of asset management, and provide effective reporting tools and real-time dashboards. Vendors should also demonstrate reliable support capabilities and the ability to scale the platform for future operational needs.

Integration capabilities should include connectivity with common enterprise systems such as Active Directory, Entra, SolarWinds, Rapid7, and Intune/SCCM, along with real-time synchronization of resource additions and changes.

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Frequently asked questions

When is the submission deadline?: Submissions are due October 26, 2026. Questions must be submitted by October 26, 2026.
Who issued this RFP?: It was issued by Milwaukee Metropolitan Sewerage District. The work is located in Wisconsin, United States.
Who is a good fit for this opportunity?: IT service management platform providers with proven replacement and implementation experience
Firms experienced integrating ITSM systems with Active Directory, Entra, SolarWinds, Rapid7, and Intune/SCCM
Companies skilled in workflow automation, asset management, reporting, and real-time dashboards
Vendors offering scalable platforms and reliable ongoing technical support

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

See how Settle works