The City of Ontario, Canada, is seeking a qualified vendor to procure and implement a modern IT Service Management (ITSM) platform. This initiative aims to replace the current ITSM system with a scalable and user-centric solution that aligns with the city’s strategic objectives of improving service delivery, operational efficiency, and cross-departmental integration.

The selected ITSM platform must reduce operational overhead and enhance consistency by automating repetitive tasks such as incident categorization, routing, and approvals. Additionally, the platform should offer intuitive self-service portals and AI-powered virtual agents for both internal and external users, streamlining issue resolution, request submission, and fulfillment. The solution should ultimately empower users, boost productivity, and elevate user satisfaction.

Interested vendors must submit all questions regarding this opportunity by February 17, 2026.