Vendor needs to provide IT management platform procurement and implementation solution. • Replace its current IT Service Management (ITSM) platform, with a modern, scalable, and user–centric solution. • The new ITSM platform will support the city’s strategic goals by enhancing service delivery, improving operational efficiency, and enabling greater integration across departments. • Reduce operational overhead and improve consistency, the platform must support automation of repetitive tasks such as incident categorization, routing, and approvals. • Empower users—both internal and external—through intuitive self– service portals and AI–powered virtual agents. These tools should enable efficient issue resolution, simplified request submission, and rapid fulfillment, ultimately boosting user productivity and satisfaction. All the questions must be submitted no later than Feb 17, 2026.