When is the submission deadline?

Submissions are due November 9, 2026. Questions must be submitted by October 12, 2026.

It was issued by City Of Scotts Valley. The work is located in Scotts Valley, California, United States.

Who is a good fit for this opportunity?

Managed IT services provider with 24x7x365 operations and incident response capabilities. Proven experience supporting government, municipal, or public-safety technology environments. Expertise in Dell VxRail, VMware vSphere/vSAN, Windows Server, Active Directory, and SQL infrastructure. Cybersecurity capabilities covering EDR, SIEM/SOC operations, vulnerability management, MFA, and secure remote access. Established processes for asset, warranty, subscription, license, and compliance management. Capacity to provide on-site or geographically responsive support in California.

IT Managed Services (Due November 9, 2026)

Overview

IT Support, Hardware & Networking

Scotts Valley, California, United StatesPosted: October 1, 2026Deadline: November 9, 2026

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SUMMARY

A California government authority seeks a managed services provider for 24x7 IT infrastructure, cybersecurity, public-safety support, virtualization administration, and end-user services. The engagement includes support for City and Wastewater VxRail/VMware environments and comprehensive security operations.

KEY REQUIREMENTS

Must have government experience with public agencies of a similar size
Must have California local-government experience
Must have strong cybersecurity, Microsoft 365 Government Community Cloud (GCC), network/server, and public-safety technology capabilities
Must have experience supporting Public Works applications and wastewater SCADA/operational technology (OT) infrastructure
Must have the ability to provide strategic technology planning, budgeting, documentation, and project management
Staff requiring access to Police systems must satisfy City Police Department background, security, training, and access requirements
Must be an Equal Opportunity Employer
Must comply with all terms and conditions of the City of Scotts Valley Standard Form Professional Services Agreement

CONTRACT DURATION

36 months

TIMELINE

RFP Issue Date: September 30th, 2026

Question Submission Deadline: October 12th, 2026

Responses to Questions Submitted to City: October 26th, 2026

Deadline for Proposal Submission: November 9th, 2026

QUESTION DEADLINE

October 12, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

City Of Scotts Valley

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DESCRIPTION

The government authority in California seeks an information technology managed services provider to deliver comprehensive outsourced IT services, including cybersecurity, infrastructure administration, end-user support, and related technology operations.

The selected provider must deliver 24x7x365 network and critical infrastructure support, including rapid response to Police Department and public-safety technology incidents, as well as after-hours desktop and end-user support when requested. Services will include continuous monitoring, administration, maintenance, patching, and support for City servers and virtualization environments, including Dell VxRail, VMware vSphere, and VMware vSAN systems, along with a separate Wastewater VxRail/VMware environment.

The scope also includes support for Windows Server, Active Directory, Group Policy, assigned SQL-related infrastructure, file shares, printing resources, and secure remote administration. Cybersecurity responsibilities include endpoint security, EDR and antivirus, vulnerability and compliance management, centralized patching, security monitoring, SIEM/SOC functions, threat detection and escalation, MFA administration, secure remote access, credential and password management, log monitoring, and remediation coordination. The provider must also maintain accurate inventories of IT assets, warranties, subscriptions, and software licenses. Questions must be submitted by October 12, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due November 9, 2026. Questions must be submitted by October 12, 2026.
Who issued this RFP?: It was issued by City Of Scotts Valley. The work is located in Scotts Valley, California, United States.
Who is a good fit for this opportunity?: Managed IT services provider with 24x7x365 operations and incident response capabilities
Proven experience supporting government, municipal, or public-safety technology environments
Expertise in Dell VxRail, VMware vSphere/vSAN, Windows Server, Active Directory, and SQL infrastructure
Cybersecurity capabilities covering EDR, SIEM/SOC operations, vulnerability management, MFA, and secure remote access
Established processes for asset, warranty, subscription, license, and compliance management
Capacity to provide on-site or geographically responsive support in California

Analysis generated by Settle AI from the source RFP.

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Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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