IT Managed Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Proposal Deadline: September 18th, 2026
Evaluation Period: September 18th, 2026 – October 21st, 2026
Notice of Award: October 22nd, 2026
Contract Start Date: December 1st, 2026
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Town Of Ellicottville
DESCRIPTION
The government authority in Ellicottville, New York, is seeking a single Managed Service Provider to consolidate municipal IT infrastructure and support services. The selected provider will develop a comprehensive centralization and migration strategy to integrate all departments into a unified architecture and establish centralized IT governance across agency operations.
Services will include remote and onsite helpdesk support, standard-hours end-user assistance, after-hours emergency support, monitoring and maintenance of workstations and network devices, patch management, asset inventory management, and Microsoft 365 administration. Cybersecurity responsibilities will include endpoint detection and response, multi-factor authentication, email security and spam filtering, and vulnerability scanning or risk assessments.
The provider will also deliver cloud-based backup and disaster recovery services with defined retention policies and onsite or immutable backup capabilities. Additional responsibilities include firewall and network security licensing, monitoring and maintenance, VPN configuration, security reporting, inventory of departmental IT assets and infrastructure, development of a town-wide centralization and migration strategy, and definition of hardware, software, and cybersecurity baseline standards. The contract period will be one year.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 18, 2026.
- Who issued this RFP?
- It was issued by Town Of Ellicottville. The work is located in Ellicottville, New York, United States.
- Who is a good fit for this opportunity?
- Managed service provider with experience supporting municipal or government organizations
- Expertise in centralized IT infrastructure, network management, and Microsoft 365 administration
- Cybersecurity capabilities including endpoint detection and response, multi-factor authentication, email security, and vulnerability assessments
- Experience designing backup, disaster recovery, firewall, VPN, and immutable storage solutions
- Proven ability to execute multi-department IT assessments, migrations, and governance programs
- Capacity to provide both remote and onsite support with after-hours emergency coverage
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.