When is the submission deadline?

Submissions are due June 18, 2026. Questions must be submitted by May 29, 2026.

It was issued by United States Holocaust Memorial Museum. The work is located in Los Angeles, California, United States; Washington, District of Columbia, United States; New York, New York, United States.

Who is a good fit for this opportunity?

Experienced managed service provider (MSP) with government or non-profit sector experience. Proficiency in ITIL or equivalent ITSM frameworks. Capability to deliver 24x7x365 multi-channel support. Demonstrated expertise in infrastructure, cloud, and service desk operations. Ability to provide onsite support in Washington, DC.

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IT Managed Service for Government Authority

Overview

IT Support, Hardware & Networking

Los Angeles, California, United States; Washington, District of Columbia, United States; New York, New York, United States; Boca Raton, Florida, United States; Bowie, Maryland, United States; Highland Park, Illinois, United StatesPosted: May 20th, 2026Deadline: June 18th, 2026

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SUMMARY

A Washington, DC government authority is soliciting an innovative MSP to provide comprehensive IT managed services, including 24/7 support, infrastructure management, and IT operations.

KEY REQUIREMENTS

Must be registered in SAM at the time of submission and award
Must have existing clients of similar size and complexity to the Museum
Must provide at least three references from entities of similar size (7000 network users, 7 geographically distributed locations)
Must utilize an ITSM framework or equivalent
Service Desk Manager must possess an ITIL 4 Foundations certification
Tier 3 Network Lead must possess a CCNP certification
Contractor staff must comply with annual suitability requirements for badging, network accounts, and training
Must provide a dedicated, cloud-based ITSM solution
Must provide a Project Management Plan within one week of contract award

CONTRACT DURATION

60 months

TIMELINE

Issuance Date: May 19th, 2026

Deadline for Questions: May 29th, 2026

Deadline for Submission of Proposal: June 18th, 2026

Estimated Virtual Interviews with Offerors: June 24th, 2026 – June 30th, 2026

Estimated Award Date: July 6th, 2026

QUESTION DEADLINE

May 29th, 2026

Issuing Agency

United States Holocaust Memorial Museum

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

A government authority in Washington, DC is seeking an IT managed service provider (MSP) to deliver comprehensive managed IT services in support of its mission. The selected provider will be responsible for delivering high-quality, customer-focused technical support to all stakeholders, including employees, volunteers, and contracting staff.

The scope of the engagement includes utilizing an IT Service Management (ITSM) framework or its equivalent to oversee monitoring, incident management, problem management, change management, and general IT operations. Required services encompass infrastructure monitoring and management, cloud and web services, a managed service desk, onsite support, and after-hours/weekend support (24x7x365). Support for infrastructure and equipment is also a key component of the contract.

Questions regarding the RFP must be submitted by May 29, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 18, 2026. Questions must be submitted by May 29, 2026.
Who issued this RFP?: It was issued by United States Holocaust Memorial Museum. The work is located in Los Angeles, California, United States; Washington, District of Columbia, United States; New York, New York, United States.
Who is a good fit for this opportunity?: Experienced managed service provider (MSP) with government or non-profit sector experience
Proficiency in ITIL or equivalent ITSM frameworks
Capability to deliver 24x7x365 multi-channel support
Demonstrated expertise in infrastructure, cloud, and service desk operations
Ability to provide onsite support in Washington, DC

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