IT Hardware and Support Services
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
RFQ Released: May 19th, 2026
Questions Due: May 27th, 2026
Consolidated Q&A Posted: June 3rd, 2026
Deadline for Quotes: June 15th, 2026
Contractor Selected: June 26th, 2026
QUESTION DEADLINE
Issuing Agency
Department Of Innovation And Technology
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
A government authority in Boston, Massachusetts is seeking a vendor to provide comprehensive IT hardware and end-to-end support services. The scope includes supplying desktop and laptop computers, peripherals, and delivering full-cycle support such as planning and forecasting, weekly asset health reporting with recommendations for device replacement, and monthly inventory status updates detailing stock levels and lead times.
Vendors will be responsible for device provisioning, configuration, delivery, installation, and 'white glove' setup services, ensuring new equipment is unpacked and set up at end-users' workstations. Additional requirements include break/fix support, rapid replacement services, ongoing maintenance, asset management, and technical support. Support channels must include a dedicated live phone line and a web-based portal for ticketing and status tracking, as well as hardware troubleshooting and diagnostics.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due June 15, 2026. Questions must be submitted by May 27, 2026.
- Who issued this RFP?
- It was issued by Department Of Innovation And Technology. The work is located in Boston, Massachusetts, United States.
- Who is a good fit for this opportunity?
- Established IT hardware supplier with experience serving government clients
- Demonstrated capability in end-to-end device deployment and technical support
- Ability to provide dedicated helpdesk and rapid replacement services
- Experience with asset management and reporting for medium to large organizations
- Presence or operational capacity in the Boston, Massachusetts region
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