IT End-User Help Desk and Support Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Post Invitation for Bids: July 2nd, 2026
Bid Due Date: August 3rd, 2026 at 2:00 PM HST
Estimate Award Date: August 5th, 2026
Estimate Contract Period: September 1st, 2026 to August 31st, 2027
Issuing Agency
Hawaii State Hospital
DESCRIPTION
A government authority in Kaneohe, Hawaii seeks a vendor to provide IT end-user help desk and support services. The scope of work includes troubleshooting and diagnosing computer-related issues involving PCs, printers, copiers, phones, voicemail, and more. Vendors will conduct training sessions for computer users on various software applications and manage hardware and software installations, as well as the relocation of IT equipment.
All support activities should be logged, and comprehensive records must be maintained within the Alloy ticketing system. The contractor will also be responsible for entering inventory information and relevant notes into the system. Additional IT support tasks for computer users may be required as needed. Moreover, the project includes providing full-time technical writing support for documentation related to the Timekeeping and Scheduling application. The contract term will be one year.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 3, 2026.
- Who issued this RFP?
- It was issued by Hawaii State Hospital. The work is located in Kaneohe, Hawaii, United States.
- Who is a good fit for this opportunity?
- Experience providing IT help desk and end-user support services
- Familiarity with the Alloy ticketing system and technical documentation
- Ability to conduct user training and manage IT hardware/software installations
- Experience serving government clients
- Presence in or willingness to serve the Kaneohe, Hawaii area
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.