IP-Hosted Communication Solution
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
RFP Available: July 7th, 2026
Deadline for Questions: July 14th, 2026, 12:00 PM
Final Responses to Questions Issued: July 21st, 2026, 4:00 PM
Proposal Submission Deadline: July 28th, 2026, 2:00 PM
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Niagara County Department of Management & Budget, Division of Purchasing
DESCRIPTION
The county is seeking a vendor to provide a hosted IP-based communication solution for inmates at its correctional facility. The selected provider must deliver a turnkey, single-platform communications system that supports inmate telephone services, video visitation, and email services through one centralized web-based portal. The solution must include engineering, deployment, and ongoing maintenance, as well as inmate phones, a remote administration station, an automated inmate call control system, and related features.
The system must be designed for correctional environments and use durable non-coin inmate telephones suitable for jail settings. It must operate using the county's existing computers without requiring the purchase of additional hardware. Investigative software must also give the facility the option to participate in a community-based information-sharing platform, and the solution must support email reporting.
The vendor must provide live domestic customer service support 24 hours a day, year-round, enabling constituents to set up accounts, make payments, access account information, and resolve issues. Full-service online support is also required through the company website, including online chat and email support, with mobile accessibility for phones and tablets. Implementation of the proposed system and services must be completed within 120 days after contract award and execution. The contract term is three years, and questions are due by July 14, 2026.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due July 28, 2026. Questions must be submitted by July 14, 2026.
- Who issued this RFP?
- It was issued by Niagara County Department of Management & Budget, Division of Purchasing. The work is located in Lockport, New York, United States.
- Who is a good fit for this opportunity?
- Provider of correctional facility communication systems
- Experience delivering hosted IP telephony, video visitation, and secure messaging platforms
- Capability to supply, install, and maintain durable inmate telephone hardware
- 24/7 domestic customer service and online account support infrastructure
- Web portal and mobile-accessible service management expertise
- Experience with investigative tools and information-sharing platforms for detention environments
- Ability to complete turnkey deployments within tight implementation timelines
- Proven public-sector or county corrections contract experience
Analysis generated by Settle AI from the source RFP.
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