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RFP Available: July 7th, 2026
Deadline for Questions: July 14th, 2026, 12:00 PM
Final Responses to Questions Issued: July 21st, 2026, 4:00 PM
Proposal Submission Deadline: July 28th, 2026, 2:00 PM
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Niagara County Department of Management & Budget, Division of Purchasing
The county is seeking a vendor to provide a hosted IP-based communication solution for inmates at its correctional facility. The selected provider must deliver a turnkey, single-platform communications system that supports inmate telephone services, video visitation, and email services through one centralized web-based portal. The solution must include engineering, deployment, and ongoing maintenance, as well as inmate phones, a remote administration station, an automated inmate call control system, and related features.
The system must be designed for correctional environments and use durable non-coin inmate telephones suitable for jail settings. It must operate using the county's existing computers without requiring the purchase of additional hardware. Investigative software must also give the facility the option to participate in a community-based information-sharing platform, and the solution must support email reporting.
The vendor must provide live domestic customer service support 24 hours a day, year-round, enabling constituents to set up accounts, make payments, access account information, and resolve issues. Full-service online support is also required through the company website, including online chat and email support, with mobile accessibility for phones and tablets. Implementation of the proposed system and services must be completed within 120 days after contract award and execution. The contract term is three years, and questions are due by July 14, 2026.
Analysis generated by Settle AI from the source RFP.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.