Internet and Hosted VoIP Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Release Date: July 15th, 2026
Deadline for Submission of Questions: July 22nd, 2026
Questions & Answers Posted: July 24th, 2026
Deadline for Submission of Proposal: August 5th, 2026
Board Meeting for Selection: August 11th, 2026
Projected Notice of Award: August 12th, 2026
Contract Start Date: September 1st, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Workforce Solutions Deep East Texas
DESCRIPTION
A government authority in Lufkin, Texas is seeking a vendor to provide reliable, cost-effective internet and hosted VoIP phone services. The procurement is intended to secure competitive pricing and technically sound service offerings that can support current operational needs while allowing for future growth.
For internet services, the selected vendor must provide business-class connectivity to all locations with a minimum bandwidth of 100 Mbps at each site, or the highest available speed where 100 Mbps is not available. Services must include unlimited data usage without throttling or caps, at least 99.9% uptime excluding scheduled maintenance, and proactive monitoring.
For hosted VoIP services, the solution must support local and domestic long-distance calling, voicemail with voicemail-to-email, call transfer, call forwarding, call hold, conference calling, caller ID, call park, and a web-based administrative portal. The system must support at least 50 concurrent telephone calls and be scalable to accommodate future growth without replacing the core system. Technical support requirements include help desk coverage during normal business hours, emergency outage support, escalation procedures, preventive maintenance, software updates, and a designated account representative.
All questions must be submitted no later than July 22, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 5, 2026. Questions must be submitted by July 22, 2026.
- Who issued this RFP?
- It was issued by Workforce Solutions Deep East Texas. The work is located in Lufkin, Texas, United States; Nacogdoches, Texas, United States; Center, Texas, United States.
- Who is a good fit for this opportunity?
- Managed telecom provider offering business-class internet and hosted VoIP
- Experience serving government or public sector clients
- Capability to deliver 100 Mbps or best-available bandwidth across multiple locations
- Proven hosted PBX/VoIP platform supporting 50+ concurrent calls
- Strong service-level performance with 99.9% uptime commitments
- Responsive technical support team with outage escalation procedures
- Dedicated account management and proactive service monitoring
- Ability to scale services without major system replacement
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.