The institution is seeking a vendor to provide a fully integrated student payment system that offers comprehensive merchant services. This system must enable secure, reliable, and cost-effective payment processing supporting multiple methods—credit and debit cards (including Visa, MasterCard, Discover, and American Express), Apple Pay, Google Pay, e-checks, bank transfers, and mobile payments—across various channels such as online, in-person, and mobile.

A critical requirement is that the solution seamlessly integrates with the college’s existing Colleague software and the customer relationship management system (Salesforce Education Cloud and Salesforce Sales), ensuring real-time updates to student accounts during payment processing and deposit posting. The system should include robust reporting and analytics tools to monitor usage patterns, track transaction volumes, and generate comprehensive financial reports. It must offer mechanisms for negative balance prevention and user notifications for low balances.

Additionally, the solution must support e-check payments with real-time updates and electronic processing of student financial aid refunds via direct deposit or credit/debit card. Students should be empowered to update their bank account information for refunds. Bookstore employees must be able to create and submit departmental purchase orders, and the system should facilitate the creation and sharing of printable and savable receiving reports and invoices with campus departments. The initial contract period is one year.