Integrated Eligibility System Maintenance and Operations Services
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Vendor Question Deadline: April 24th, 2026
Bid Opening Date: June 16th, 2026
QUESTION DEADLINE
Issuing Agency
West Virginia Department Of Administration, Purchasing Division
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The selected vendor will be responsible for the maintenance and operations (M&O) of the Integrated Eligibility System (IES) in West Virginia. This engagement involves ensuring high system availability, maintaining data integrity, and delivering a seamless end-user experience across various modules and portals that support agency staff and the public.
Responsibilities include providing comprehensive technical support, implementing system updates, and troubleshooting complex issues to ensure minimal downtime and robust performance. The vendor will also address ongoing demands for scalability, allowing integration of additional modules and functionalities to accommodate new programs or regulatory changes. Enhanced data governance and improved reporting capabilities are key expectations, ensuring regulatory compliance and a higher standard of data accuracy.
The scope further encompasses modernization efforts, process automation, project and documentation management, operational efficiency improvements, and continuous system optimization. Attention to streamlined workflows, accessibility, and usability for both internal and public users is prioritized. Effective transition management and a proactive approach to process improvements are essential for sustained operational success.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due June 16, 2026. Questions must be submitted by April 24, 2026.
- What is the budget for this RFP?
- Settle estimates the budget at $10,000,000 – $50,000,000. The issuer has not published an official figure.
- Who issued this RFP?
- It was issued by West Virginia Department Of Administration, Purchasing Division. The work is located in Charleston, West Virginia, United States.
- Who is a good fit for this opportunity?
- Demonstrated experience with large-scale eligibility or case management system maintenance
- Proven history of working with government social services or public sector clients
- Expertise in system modernization, process automation, and regulatory compliance
- Strong project management and documentation capabilities
- Ability to provide technical support with a focus on user experience and accessibility
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