Inmate Communication Service

A government authority in Utah is seeking a vendor to provide inmate communication services. The scope includes inmate telephone services, inmate email or messaging services, video visitation, automated information systems, and investigative tools. The selected provider will also be responsible for determining and delivering all wiring, software requirements, and conversion support needed to transition from the current inmate communication system.

The requested solution must support secure, web-browser-based access using standard browsers such as Google Chrome and Microsoft Edge, with compatibility for Microsoft Windows 11 if additional software or plug-ins are required. The contractor must provide all necessary hardware for the duration of the agreement and be fully responsible for maintenance, repair, and replacement, with no third-party involvement. The system must also support secure VPN-based diagnostics and troubleshooting.

Functional requirements include outgoing calls only, support for prepaid, debit, and collect inmate calls, video visits, and email services based on facility needs. The system must integrate with the current inmate accounting program, keep call, video, and email processing information current, allow free calls from the booking area, block designated calls, and support unrecorded attorney or legal calls and visits where required. In addition, the system must ensure that communication is not connected until the contacted party has positively accepted the contact, and it must be capable of recording all accepted inmate communications simultaneously at any time.