Ingres Database and RHEL Platform Support and Continuity Services

The procuring organization is seeking a vendor to provide Ingres database and Red Hat Enterprise Linux (RHEL) platform support and continuity services. The work includes production Ingres DBA support and RHEL platform support, with a requirement for combined expertise across both the database and operating system environments.

Services include an initial assessment and stabilization phase to document the current logical and physical Ingres architecture, database instances, configurations, versions, storage locations, and key dependencies. The selected vendor is also expected to document the relevant RHEL host configuration, including service definitions, startup dependencies, service accounts, permissions, environment variables, scheduled jobs, and logs.

The scope also includes development and validation of shutdown, startup, and recovery runbooks for both planned maintenance and unplanned recovery scenarios. These runbooks must identify prerequisites, roles, commands or actions, expected results, verification steps, rollback considerations, and escalation points. In addition, the vendor will support a full backup, restore, and recovery validation exercise in collaboration with infrastructure and application teams.

Ongoing responsibilities include maintenance and technical oversight on an as-needed basis, including monitoring database growth, storage utilization, scheduled jobs, logs, service status, and early warning indicators. The vendor must also provide troubleshooting support for database, operating system, and interface issues affecting service availability or performance, as well as rapid-response incident and contingency support for critical issues involving the Ingres database or RHEL host.