Information Technology Support Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Pre-proposal virtual conference: July 21st, 2026
Proposal submission deadline: July 30th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City Of Lakeway
DESCRIPTION
The government authority in Lakeway, Texas is seeking a vendor to provide ongoing information technology support services. The scope includes help desk support, troubleshooting end-user issues, performing routine maintenance on information systems, and delivering other IT-related services as needed.
The selected vendor is expected to support Microsoft Office 365 services, manage the Exchange Admin Center, and assist with Office productivity tools. The work also includes applying common network security practices and supporting the management of vendors that affect CJIS Security programs and practices across applicable city departments.
In addition, the engagement includes cybersecurity protection services such as tactical response for identification and containment of threats, remediation validation for malware and ransomware incidents, phishing, potentially unwanted programs and adware, account hijacking, and risks associated with unpatched or outdated software. Anti-virus and anti-malware management for desktops and servers is also required.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due July 30, 2026. Questions must be submitted by July 23, 2026.
- Who issued this RFP?
- It was issued by City Of Lakeway. The work is located in Lakeway, Texas, United States.
- Who is a good fit for this opportunity?
- Managed IT services provider with public sector support experience
- Expertise in help desk operations, end-user support, and systems maintenance
- Strong Microsoft Office 365 and Exchange administration capabilities
- Experience with cybersecurity incident response, endpoint protection, and threat remediation
- Familiarity with CJIS security requirements and compliance-sensitive environments
- Ability to coordinate with multiple technology vendors across departments
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.