When is the submission deadline?

Submissions are due August 14, 2026. Questions must be submitted by August 7, 2026.

It was issued by City Of Mequon. The work is located in Mequon, Wisconsin, United States.

Who is a good fit for this opportunity?

Managed IT services provider with public sector support experience. Expertise in firewall administration, network switching, and WAN/LAN management. 24/7 security monitoring and endpoint detection and response capabilities. Established help desk operations with remote and phone-based support. Experience with server backup monitoring, recovery, and business continuity support. Microsoft 365 tenant administration and license management expertise. Ability to provide ongoing troubleshooting, warranty coordination, and infrastructure support. Regional presence or capacity to support Wisconsin-based government clients.

Information Technology Services (Due August 14, 2026)

Overview

IT Support, Hardware & Networking

Mequon, Wisconsin, United StatesPosted: July 7th, 2026Deadline: August 14th, 2026

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SUMMARY

A government authority in Mequon, Wisconsin is soliciting a vendor for managed IT services covering firewall and network support, help desk, endpoint monitoring, backups, and Microsoft 365 administration. The work requires both business-hours user support and continuous monitoring of the IT environment.

KEY REQUIREMENTS

Must be located within a 90-minute drive time of Mequon City Hall
Must provide 24/7 emergency support with live person availability
Must provide a helpdesk portal accessible by both City staff and the vendor
Must have experience providing IT services to Wisconsin municipalities
Must provide at least three references for current or recent municipal clients
Must be able to manage FortiGate 100F firewalls and Juniper switches
Must provide 24/7/365 monitoring for PC/workstations, servers, network, and firewall
Must provide cybersecurity training emails and test SPAM emails to staff

CONTRACT DURATION

36 months

TIMELINE

Issuance of RFP: July 2nd, 2026

Pre-Proposal Meeting: July 22nd, 2026, at 3:00 p.m.

Proposals Due: August 14th, 2026

City Review of Proposals and Possible Interviews: August 17th-28th, 2026

Contract Award: October-November 2026

Contract Effective Date: January 1st, 2027

QUESTION DEADLINE

August 7th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

See Decision-Maker Contacts

Issuing Agency

City Of Mequon

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

A government authority in Mequon, Wisconsin is seeking a vendor to provide ongoing information technology services across its core infrastructure and user support environment. The scope includes firewall management with 24/7 remote access capability, assistance with rule configuration, WAN/LAN management, policy configuration, and security monitoring. The selected vendor will also support general networking and switching, including switch management, license and warranty administration, and advanced troubleshooting.

The engagement also includes help desk services delivered by telephone and/or remote support software during established business hours at minimum from Monday through Friday, 8:00 a.m. to 4:30 p.m. Additional requirements include endpoint detection and response with 24/7/365 monitoring for workstations, servers, networks, firewalls, and the broader IT environment, along with deployment and management of antivirus solutions.

The vendor will further assist with server backup monitoring and recovery operations, as well as Microsoft 365 tenant management, including license administration and related billing or invoicing support. Questions are due by August 7, 2026, and a pre-bid meeting is scheduled for July 22, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due August 14, 2026. Questions must be submitted by August 7, 2026.
Who issued this RFP?: It was issued by City Of Mequon. The work is located in Mequon, Wisconsin, United States.
Who is a good fit for this opportunity?: Managed IT services provider with public sector support experience
Expertise in firewall administration, network switching, and WAN/LAN management
24/7 security monitoring and endpoint detection and response capabilities
Established help desk operations with remote and phone-based support
Experience with server backup monitoring, recovery, and business continuity support
Microsoft 365 tenant administration and license management expertise
Ability to provide ongoing troubleshooting, warranty coordination, and infrastructure support
Regional presence or capacity to support Wisconsin-based government clients

Analysis generated by Settle AI from the source RFP.

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