When is the submission deadline?

Submissions are due August 28, 2026. Questions must be submitted by August 13, 2026.

It was issued by Regional Transit Authority Of Southeast Michigan. The work is located in Detroit, Michigan, United States.

Who is a good fit for this opportunity?

Established managed service provider with comprehensive enterprise IT operations capabilities. Proven experience delivering co-managed IT environments and virtual CIO or CTO leadership. Strong multi-tier service desk and on-site end-user support capabilities. Expertise in endpoint, Microsoft 365, cloud, device, and voice-over-IP management. Qualified network infrastructure team experienced with switches, firewalls, VLANs, Wi-Fi, and fiber systems. Fully operational 24/7/365 security operations center with endpoint detection and response expertise. Demonstrated incident response, vulnerability remediation, patching, compliance documentation, and reporting experience. Ability to provide recurring on-site support in Detroit, Michigan.

Information Technology Managed Services (Due August 28, 2026)

Overview

IT Support, Hardware & Networking

Detroit, Michigan, United StatesPosted: August 8, 2026Deadline: August 28, 2026

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SUMMARY

A Detroit government authority seeks a managed services provider for a two-year co-managed IT operations engagement. Required capabilities include service desk and on-site support, endpoint and cloud management, network administration, and mandatory 24/7/365 security operations center monitoring.

KEY REQUIREMENTS

Must have a minimum of five years of experience providing IT managed services to organizations of similar size and complexity.
Must provide technicians on an on-call basis 24/7/365.
Must have a remote location within a 30-mile radius of RTA facilities or guarantee 24x7 on-site dispatch for emergency incidents within 2 hours.
Must have demonstrated experience managing complex LAN environments including routing, switching, firewalls, and wireless networks.
Must have demonstrated experience with cybersecurity and data protection frameworks including CJIS, PII, PCI, and HIPAA.
Must be able to provide on-site support at the RTA Tech Center at least one day per week.
Must pass a background check for all individuals assigned to on-site support roles.
Must be able to provide a vCTO/vCIO for strategic technology planning and quarterly business reviews.

CONTRACT DURATION

24 months

TIMELINE

Issue Date: August 7th, 2026

Bidder Question Deadline: August 13th, 2026

RTA Response to Questions: August 19th, 2026

Proposals Due: August 28th, 2026

Finalist Interview Week: September 21st-25th, 2026

Contract Award Announcement: October 9th, 2026

QUESTION DEADLINE

August 13, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Regional Transit Authority Of Southeast Michigan

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DESCRIPTION

The government authority in Detroit, Michigan, is seeking an information technology managed services provider to deliver comprehensive, end-to-end IT operations, support, and strategic guidance within a co-managed environment. The two-year engagement will include co-leadership through a virtual chief technology or information officer, a multi-tier service desk, on-site support, and proactive management of endpoints, cloud platforms, and critical systems.

Services will include standardized service-level support, walk-up and pre-ticketed assistance, a user-friendly ticketing system, ticket resolution, on-site response, endpoint and cloud management, Microsoft 365, device and voice-over-IP administration, continuous endpoint detection and response, proactive monitoring, maintenance, patching, performance management, reporting, and coordination with non-network third-party vendors. On-site personnel are expected to support the QLINE Tech Center at least one day per week when assigned on site.

The provider will also manage QLINE network and local area network infrastructure, including switches, firewalls, VLANs, configurations, firmware, security advisories, vulnerability remediation, public Wi-Fi, and fiber performance. Mandatory security responsibilities include 24/7/365 security operations center monitoring, incident response, vulnerability remediation, resilience measures, and comprehensive documentation and reporting. Questions must be submitted by August 13, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due August 28, 2026. Questions must be submitted by August 13, 2026.
Who issued this RFP?: It was issued by Regional Transit Authority Of Southeast Michigan. The work is located in Detroit, Michigan, United States.
Who is a good fit for this opportunity?: Established managed service provider with comprehensive enterprise IT operations capabilities
Proven experience delivering co-managed IT environments and virtual CIO or CTO leadership
Strong multi-tier service desk and on-site end-user support capabilities
Expertise in endpoint, Microsoft 365, cloud, device, and voice-over-IP management
Qualified network infrastructure team experienced with switches, firewalls, VLANs, Wi-Fi, and fiber systems
Fully operational 24/7/365 security operations center with endpoint detection and response expertise
Demonstrated incident response, vulnerability remediation, patching, compliance documentation, and reporting experience
Ability to provide recurring on-site support in Detroit, Michigan

Analysis generated by Settle AI from the source RFP.

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Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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