Information Technology Managed Services
Overview
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SUMMARY
DESCRIPTION
A government authority in Thomas, Ontario is seeking a vendor to provide comprehensive information technology managed services under a three-year contract. The scope includes a full range of IT support services covering both on-site and remote system maintenance, advanced desktop support, troubleshooting, proactive network management, software licensing administration, equipment warranty management, and assistance with IT asset tracking and resource planning.
The selected provider will be expected to deliver frontline technical support for users, devices, and applications to maintain smooth daily operations. Services also include 24/7 monitoring of servers, networks, cloud services, and other critical systems to identify and triage issues before they affect operations. Additional responsibilities include backup and disaster recovery management, support for compliance audits through validated software inventory reporting, KPI reporting, coaching, service level improvement, after-hours escalation support, Microsoft 365 administration, cybersecurity operations, IT consulting services, and virtualized server hosting.
Questions related to the solicitation must be submitted by August 6, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 12, 2026.
- Who is a good fit for this opportunity?
- Managed IT services firm with public sector support experience
- Capability to provide both on-site and remote technical support
- Expertise in network monitoring, server administration, and desktop support
- Experience with Microsoft 365 administration and cloud service management
- Strong cybersecurity operations and backup/disaster recovery capabilities
- Ability to deliver 24/7 monitoring and after-hours escalation support
- Proven processes for software licensing, asset tracking, and compliance reporting
- Capacity to support a multi-year service contract with KPI and SLA management
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.