When is the submission deadline?

Submissions are due September 23, 2026. Questions must be submitted by August 19, 2026.

What is the budget for this RFP?

Settle estimates the budget at $50,000,000 – $150,000,000. The issuer has not published an official figure.

It was issued by Virginia Lottery. The work is located in Richmond, Virginia, United States.

Who is a good fit for this opportunity?

Proven experience supporting large-scale lottery or gaming platforms. Expertise in web and mobile app support for high-volume user bases. Familiarity with CRM systems, especially Bloomreach. Robust customer support infrastructure. Demonstrated knowledge of secure payment and account management systems. Experience with long-term public sector contracts.

I-Lottery System Support Service (Due September 23, 2026)

Overview

Software, Web & Mobile Development

Richmond, Virginia, United StatesPosted: June 26th, 2026Deadline: September 23rd, 2026

Settle Signals

Market intelligence for public sector sales teams

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

Learn more about Settle

SUMMARY

Virginia Lottery is seeking a five-year partner for comprehensive support of its i-lottery system, covering website, mobile app, account management, CRM, and player support services.

KEY REQUIREMENTS

BUDGET

Estimate

$50,000,000 – $150,000,000

CONTRACT DURATION

60 months

TIMELINE

First Round of Questions due: July 21st, 2026

Addendum #1 Issued: August 5th, 2026

Second Round of Questions due: August 19th, 2026

Addendum #2 Issued: September 2nd, 2026

RFP Due Date: September 23rd, 2026

Estimated Contract Award: Second Quarter of Calendar Year 2027

QUESTION DEADLINE

August 19th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

See Decision-Maker Contacts

Issuing Agency

Virginia Lottery

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The Virginia Lottery seeks a qualified vendor to provide comprehensive support services for its i-lottery system. This includes supporting both a player-facing website and a mobile app, which serve as the primary platforms for players to manage their accounts, participate in lottery games, access Lottery Rewards, and utilize other features. The mobile app also enables players to scan tickets to check winnings and enter tickets into promotional drawings.

The vendor will also support the underlying digital platform responsible for secure purchase of lottery games, management of wagers and winnings, and user-friendly account management. Additional responsibilities include support for a customized Bloomreach-based customer relationship management platform, facilitating direct communication with players through automated and personalized SMS and email, often relating to promotional offers. The contractor will work in coordination with the NPi Player Support Center to address account management and gameplay issues. The contract term is for five years.

All questions related to this RFP must be submitted by August 19, 2026.

Similar RFPs

Frequently asked questions

When is the submission deadline?: Submissions are due September 23, 2026. Questions must be submitted by August 19, 2026.
What is the budget for this RFP?: Settle estimates the budget at $50,000,000 – $150,000,000. The issuer has not published an official figure.
Who issued this RFP?: It was issued by Virginia Lottery. The work is located in Richmond, Virginia, United States.
Who is a good fit for this opportunity?: Proven experience supporting large-scale lottery or gaming platforms
Expertise in web and mobile app support for high-volume user bases
Familiarity with CRM systems, especially Bloomreach
Robust customer support infrastructure
Demonstrated knowledge of secure payment and account management systems
Experience with long-term public sector contracts

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

See how Settle works