When is the submission deadline?

Submissions are due September 24, 2026. Questions must be submitted by September 17, 2026.

It was issued by Town Of Arlington. The work is located in Arlington, Massachusetts, United States.

Who is a good fit for this opportunity?

Home performance and residential weatherization contractor. Experience serving homeowners, rental properties, and income-qualified households. Capable call center and resident intake operations. Strong community outreach, marketing, and public engagement capabilities. Multilingual customer service and translation support. Experience coordinating energy-efficiency programs with municipalities or public agencies.

Home Performance Contractor Service (Due September 24, 2026)

Overview

Environmental, Water & Energy

Arlington, Massachusetts, United StatesPosted: September 5, 2026Deadline: September 24, 2026

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SUMMARY

Arlington seeks a home performance contractor to conduct multilingual outreach, manage resident intake and scheduling, and deliver weatherization services for households in one- to four-unit buildings. The engagement includes marketing, call center operations, customer communications, and direct service delivery.

KEY REQUIREMENTS

Must be a Mass Save participating Home Performance Contractor
Must have capacity to provide Home Energy Assessments and weatherization services in 1-4 unit residential buildings
Must have capacity to provide flexible verbal translation for non-English speaking residents
Must have a call center capable of handling inbound and outbound calls
Must be able to use data management systems and protocols established by the CFP Lead Vendor
Must submit a complete proposal by the deadline
Must include contact information for three references
Must include a Certificate of Non-Collusion
Must include a Certificate of Tax Compliance

CONTRACT DURATION

18 months

TIMELINE

Questions due by September 17th, 2026.

Proposals due by September 24th, 2026.

Partnership expected to remain in place until March 15th, 2028.

QUESTION DEADLINE

September 17, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Town Of Arlington

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DESCRIPTION

The government authority in Arlington, Massachusetts, seeks a home performance contractor to provide marketing support, customer intake, scheduling, and direct home performance and weatherization services for residents in one- to four-unit buildings. The contractor will support market-rate homeowners, rental properties, moderate-income residents, low-income residents, and customers who are not comfortable communicating in English.

Marketing and outreach activities may include co-branded campaigns using approved Town logos and seals, tabling at public events, door-to-door canvassing, direct mail, digital advertising, public displays, print advertising, community media programming, and radio advertising. All marketing materials that reference the Town or use its branding must receive approval from the Town and its designated representatives.

The contractor should maintain a call center capable of handling inbound and outbound calls to interested residents identified by the agency, All In Energy, or Electrify. Services should include customized scheduling and weatherization protocols, appointment confirmations, pre-service and post-service communications, agency reports, follow-up outreach, and communication during service delivery. The contractor must be able to provide communications and service support in languages other than English, including app-based translation during outreach and visits.

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Frequently asked questions

When is the submission deadline?: Submissions are due September 24, 2026. Questions must be submitted by September 17, 2026.
Who issued this RFP?: It was issued by Town Of Arlington. The work is located in Arlington, Massachusetts, United States.
Who is a good fit for this opportunity?: Home performance and residential weatherization contractor
Experience serving homeowners, rental properties, and income-qualified households
Capable call center and resident intake operations
Strong community outreach, marketing, and public engagement capabilities
Multilingual customer service and translation support
Experience coordinating energy-efficiency programs with municipalities or public agencies

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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