Help Desk and IT Services
Overview
Fit Score
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SUMMARY
DESCRIPTION
A government authority in California seeks a vendor to provide comprehensive help desk and IT services. The selected provider will deliver support to agency staff and manage approved IT systems, offering end user help desk services and professional IT infrastructure support.
The scope includes Tier 1 and Tier 2 help desk support for approximately 135 users and 150 Windows 11 workstations. The vendor will also deliver server infrastructure support and act as a backup system engineering resource for the agency's internal IT staff. All questions regarding the proposal process must be submitted by July 10, 2026.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due July 31, 2026.
- Who is a good fit for this opportunity?
- Proven experience delivering help desk and IT infrastructure services
- Familiarity with government or public sector IT requirements
- Capacity to support Windows 11 environments and server infrastructure
- Based in or able to serve clients in California
- Ability to provide Tier 1 and Tier 2 end user support
Analysis generated by Settle AI from the source RFP.
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