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Health and Nutrition Delivery System 2.0 Maintenance and Operations Support Services

Overview


IT Support, Hardware & Networking
Phoenix, Arizona, United StatesPosted: August 7, 2026Deadline: November 5, 2026

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SUMMARY


The government authority seeks a qualified vendor to maintain and operate HANDS 2.0, a cloud-hosted Microsoft MVC and Oracle-based system supporting the Farmers’ Market Nutrition Program. Services include application maintenance, enhancements, security updates, technical support, equipment provision, and network virus scanning.

KEY REQUIREMENTS


CONTRACT DURATION


84 months

TIMELINE


Pre-Offer Conference: September 2nd, 2026

Question Deadline: October 31st, 2026

Solicitation Due Date: November 5th, 2026

QUESTION DEADLINE


October 31, 2026

CONTACTS


Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Issuing Agency


Arizona Department Of Health Services

Organization overview and procurement intelligence available on paid plans.
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DESCRIPTION


The government authority in Phoenix, Arizona, seeks maintenance and operations support services for the Health and Nutrition Delivery System 2.0 (HANDS 2.0), an eligibility and data management system supporting the Farmers’ Market Nutrition Program. HANDS 2.0 is a three-tier web application built with the Microsoft Model–View–Controller framework, domain-driven design, and an Oracle database. The system is hosted in the Amazon Web Services (AWS) West Commercial Cloud, with backups maintained in the AWS East Commercial Cloud.

The selected vendor will provide ongoing maintenance management, including new features, bug fixes, component updates, security fixes, enhancements, and repairs to user interfaces, business processes, and stored procedures. Support will also include maintaining the system’s relevance to emerging technologies, clinic operational models, and participant services, while preserving backward compatibility and preventing technology or functionality obsolescence.

Additional responsibilities include providing computers for the HANDS 2.0 support team and scanning network computers for viruses. A pre-offer conference is scheduled for September 2, 2026.

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Frequently asked questions


When is the submission deadline?
Submissions are due November 5, 2026. Questions must be submitted by October 31, 2026.
Who issued this RFP?
It was issued by Arizona Department Of Health Services. The work is located in Phoenix, Arizona, United States.
Who is a good fit for this opportunity?
  • Experienced application maintenance and operations provider
  • Expertise with Microsoft MVC, domain-driven design, and Oracle databases
  • Experience supporting AWS-hosted government or health and nutrition information systems
  • Capable of delivering software enhancements, defect remediation, security updates, and lifecycle management
  • Able to provide technical support workstations and network virus scanning

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