When is the submission deadline?

Submissions are due June 30, 2026. Questions must be submitted by June 10, 2026.

It was issued by Plan International. The work is located in Rhode Island, United States; Ukraine; Moldova.

Who is a good fit for this opportunity?

Experienced managed IT service providers with government clients. Proven expertise in Azure and AWS cloud environments. 24x7x365 helpdesk and remote support capabilities. Familiarity with Windows and Mac device management via Intune. Established presence in New York or ability to deliver global services. Strong track record in service level achievement and user satisfaction.

Global IT Support Service (Due June 30, 2026)

Overview

IT Support, Hardware & Networking

Rhode Island, United States; Ukraine; Moldova; New York, New York, United States; Geneva, Switzerland; Poland; Romania; Woking, United KingdomPosted: June 2nd, 2026Deadline: June 30th, 2026

Fit Score

Settle Intelligence

Settle helps teams find, qualify, and respond to RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.

Learn more about Settle

SUMMARY

The government authority in New York is soliciting proposals for comprehensive, fully managed IT support services, including helpdesk, cloud, and device support for a user base of 350.

KEY REQUIREMENTS

TIMELINE

Issue of Invitation to Tender: June 1st, 2026

Deadline for supplier submission of clarifications questions: June 10th, 2026

Deadline for Plan to respond to clarification questions: June 12th, 2026

Deadline for submission of offers: June 30th, 2026

Supplier short-list notification: July 6th, 2026

Supplier presentations / interviews: w/c July 13th, 2026

Contract Award: TBC

QUESTION DEADLINE

June 10th, 2026

Issuing Agency

Plan International

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

This RFP seeks a vendor to deliver a fully managed IT support service for a government authority's Headquarters in New York, supporting approximately 350 users. The services required include comprehensive remote IT support for around 75 devices, with 24x7x365 helpdesk coverage and a single point of contact via phone, email, and portal. Vendors are expected to maintain or exceed current service hours, service level targets, and customer satisfaction rates.

The scope covers cloud infrastructure support for Azure and AWS environments, including provisioning, optimisation, security, and compliance, as well as VIP after-hours support to established service levels. Additional requirements include network, AV, printer, security, asset management, training, and account management services, along with both Windows and Mac device support, managed via Intune. The successful provider must ensure secure deployment and onboarding of devices for both office-based and remote staff, adhering to industry best practices. The services will be managed by the Global IT Services Manager, with an estimated one day of oversight per week.

Similar RFPs

Frequently asked questions

When is the submission deadline?: Submissions are due June 30, 2026. Questions must be submitted by June 10, 2026.
Who issued this RFP?: It was issued by Plan International. The work is located in Rhode Island, United States; Ukraine; Moldova.
Who is a good fit for this opportunity?: Experienced managed IT service providers with government clients
Proven expertise in Azure and AWS cloud environments
24x7x365 helpdesk and remote support capabilities
Familiarity with Windows and Mac device management via Intune
Established presence in New York or ability to deliver global services
Strong track record in service level achievement and user satisfaction

Stop missing winnable RFPs

Create a free account to search the full database, filter by your criteria, and have new RFPs matched to your business automatically.

See how Settle works