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Freshservice Enterprise Renewal Service

Overview


Software, Web & Mobile Development
Columbus, Ohio, United StatesPosted: September 26, 2026Deadline: October 9, 2026

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SUMMARY


The issuing organization seeks a vendor for a one-year Freshservice Enterprise renewal, including Business Agent, Asset Pack, and Freddy Co-Pilot add-ons. Questions are due October 7, 2026, and proposals are due October 9, 2026.

KEY REQUIREMENTS


CONTRACT DURATION


36 months

TIMELINE


Solicitation began on September 25th, 2026.

Inquiry deadline is October 7th, 2026.

Solicitation ends on October 9th, 2026.

Subscription term is December 30th, 2026, to December 30th, 2027.

QUESTION DEADLINE


October 7, 2026

Issuing Agency


Ohio Department Of Aging

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DESCRIPTION


The issuing organization is seeking a vendor to provide a one-year Freshservice Enterprise renewal service for SFY27 Renewal 27–527. The requirement includes 30 Freshservice Enterprise renewals, 14 Freshservice Business Agent add-ons, one Asset Pack add-on covering 500 assets per pack, and 30 Freddy Co-Pilot add-ons.

The contract period will be one year. Vendors must submit all questions no later than October 7, 2026, with proposals due by October 9, 2026.

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Frequently asked questions


When is the submission deadline?
This RFP closed on October 9, 2026 and is no longer accepting submissions.
Who issued this RFP?
It was issued by Ohio Department Of Aging. The work is located in Columbus, Ohio, United States.
Who is a good fit for this opportunity?
  • Authorized Freshservice licensing or reseller partner
  • Experience managing Freshservice Enterprise renewals and add-on subscriptions
  • Capability to support annual software licensing contracts
  • Familiarity with Freshservice Business Agent, Asset Pack, and Freddy Co-Pilot products

Analysis generated by Settle AI from the source RFP.

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