When is the submission deadline?

Submissions are due June 22, 2026. Questions must be submitted by June 15, 2026.

It was issued by City Of Cleveland. The work is located in Cleveland, Ohio, United States.

Who is a good fit for this opportunity?

Experience in administering employee flexible spending and dependent care programs. Strong track record with municipal or public sector clients. Ability to provide advanced member and client portal technology. Robust customer service infrastructure including toll-free support. Expertise in compliance, auditing, and non-discrimination testing.

Flexible Spending and Dependent Care Flexible Spending Services (Due June 22, 2026)

Overview

Financial, Legal, HR & Staffing

Cleveland, Ohio, United StatesPosted: June 2nd, 2026Deadline: June 22nd, 2026

Fit Score

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SUMMARY

The City of Ohio seeks a provider for flexible spending and dependent care flexible spending services, encompassing claims processing, employee portals, and compliance auditing.

KEY REQUIREMENTS

Must be knowledgeable and proficient in administration of Flexible Spending Accounts in accordance with Section 125 of the Internal Revenue Code
Must provide setup, administration, client service, customer service, and management for the program
Must have call centers domiciled within the United States
Must be able to receive annual and bi-weekly eligibility census, participation and enrollment, and contribution information electronically via secure FTP
Must comply with the Cleveland Area Business Code, Chapter 187 of the Codified Ordinances of Cleveland
Must provide financial information including balance sheet and income statement for the last two fiscal years
Must comply with Northern Ireland Fair Employment Practices Disclosure requirements

CONTRACT DURATION

36 months

TIMELINE

RFP Published: June 1st, 2026

Deadline for Questions: June 15th, 2026

Response Deadline: June 22nd, 2026

QUESTION DEADLINE

June 15th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

City Of Cleveland

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The City seeks a vendor to provide comprehensive flexible spending and dependent care flexible spending services. The selected vendor will be responsible for developing and maintaining a program that demonstrates stewardship of public resources and supports an employee environment described as dynamic, progressive, diverse, secure, and forward-looking. The program should offer competitive and reasonable benefits, ensuring employees are rewarded fairly based on responsibility and tenure.

Key responsibilities include delivering prompt and accurate claims reimbursement with proper tracking, error resolution, and reporting for healthcare and dependent care claims submitted via debit card, paper claims, or online methods. The vendor must operate a toll-free call center offering favorable hours and high-quality customer service, as well as provide a member portal for account monitoring, claims submission, and direct deposit setup. Additionally, a client portal must allow management to access reports and administer accounts, supported by regular utilization and accounting reports for plan management and compliance, including necessary non-discrimination testing. Ongoing auditing of debit card utilization to ensure compliance with eligible expense requirements is also required.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 22, 2026. Questions must be submitted by June 15, 2026.
Who issued this RFP?: It was issued by City Of Cleveland. The work is located in Cleveland, Ohio, United States.
Who is a good fit for this opportunity?: Experience in administering employee flexible spending and dependent care programs
Strong track record with municipal or public sector clients
Ability to provide advanced member and client portal technology
Robust customer service infrastructure including toll-free support
Expertise in compliance, auditing, and non-discrimination testing

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