Fire and Rescue Operations Management System
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Mandatory pre-proposal meeting: October 8th, 2026
Proposal submission deadline: November 4th, 2026
Award consideration: Early 2027
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City of Dover
DESCRIPTION
The City of Dover, New Hampshire, is seeking a vendor to provide a fire and rescue operations management system compatible with iOS, Android, and Windows platforms. The solution must support single sign-on through SAML and Duo and integrate with the City's Geographic Information System (GIS). Required capabilities include real-time transmission of Computer-Aided Dispatch resources to incidents, mobile reporting of response times to Police Dispatch, GIS feature ingestion, and access to location-based information during responses.
The system should enable users to select hyperlinks from maps to access City information such as current property record cards, incorporate the status of responding partner agencies, and support department-specific validation rules. It must also provide direct, unrestricted access to current and dynamic spatial data from ESRI ArcGIS Enterprise for analysis and review.
Additional functionality includes tracking, assigning, and developing training programs; generating invoices for ambulance billing based on calls for service; and enabling customers to make payments online. A mandatory pre-proposal meeting is scheduled for October 8, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due November 4, 2026. Questions must be submitted by October 28, 2026.
- Who issued this RFP?
- It was issued by City of Dover. The work is located in Dover, New Hampshire, United States.
- Who is a good fit for this opportunity?
- Public safety software provider with fire and rescue operations expertise
- Experience integrating CAD, GIS, ESRI ArcGIS Enterprise, and mobile applications
- Proven support for iOS, Android, Windows, and SAML/Duo single sign-on
- Capability to deliver ambulance billing, online payments, training management, and agency status workflows
- Experience serving municipal or public-sector emergency response organizations
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.