Vendor needs to provide field service management system.– System shall have easily understood, user friendly interfaces with intuitive designs to facilitate user engagement.– System shall have a responsive web design layout for mobile devices.– System shall have AI assisted functionalities for managing field operations such as routing, dispatching, order creation, etc.– System shall have ability for schedule optimization, such as auto–assign based on skills, schedule time, location criteria, service type, hold or cancelled activities, etc.– System shall have ability to manage shift scheduling and forecasting based on employee availability.– System shall have standardized forms and work orders available for various inspections and reporting processes such as meter reads, meter tempering, safety forms, etc.– System shall provide intuitive user interface (UI) for creating work orders manually.– System shall have functionality to assist with customer appointments.– System shall have functionality to assist with customer appointments.– System shall allow utilizing data in an external analytics and reporting platform.