(1) Vendor needs to provide Expert Telemarketing Services for Global Individual Giving Programme in converting one–time givers to regular donors, upgrading and reactivating existing donors, and stewarding valuable relationships for managing outbound telemarketing activities Outbound Telemarketing – Conversion – Upgrades – Reactivation – Loyalty and stewardship Including: · Integrated Communication Channels: SMS and email before, during, and after calls to enhance engagement · Data Entry and Maintenance · Reporting and KPI Tracking · Support for Emergency Campaigns within 48 hours.