Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Issue Date: May 26th, 2026
Questions Deadline: June 11th, 2026
Closing Date: June 17th, 2026
QUESTION DEADLINE
Issuing Agency
City Of Hampton
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The organization seeks a vendor to furnish, operate, and maintain a comprehensive Event Ticketing, CRM, and POS system. The solution must include functionality to create and integrate events, facilitate the sale of single, multi-day, and season tickets, track sales by event and purchaser, offer multiple price levels and unlimited price points, and support automated settlement of funds to designated accounts.
A cloud-based access control system is required, compatible with in-house wireless networks and scanning devices. The system should also include a secure Point-Of-Sale (POS) module for online and in-person transactions, optimized for mobile retail and concessions sales, with hardware support for a minimum of 5 standard credit card terminals, 4 Boca ticket printers, ticket stock, and receipt stock.
CRM capabilities must include capturing customer data and tracking sales by event and customer. The platform should enable direct email marketing services, including the distribution of special offers, event announcements, post-event surveys, and more to the ticket purchaser database. An email marketing platform with templates, surveys, sign-up forms, and statistical reporting is also required, as well as a registration module.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due June 17, 2026. Questions must be submitted by June 11, 2026.
- Who issued this RFP?
- It was issued by City Of Hampton. The work is located in Hampton, Virginia, United States.
- Who is a good fit for this opportunity?
- Experience implementing event ticketing, CRM, and POS solutions
- Proven track record with cloud-based access control and payment processing
- Ability to provide hardware and robust customer support
- Familiarity with direct email marketing platforms and event management
- Prior work with public or large-scale event organizations
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