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City of Norwich

ERP and Utility Billing System

Due
Dec 11, 2026
Questions due
Nov 13, 2026
Budget
$500,000 – $2,000,000
Estimate
Location
  • Norwich, Connecticut, United States
Posted
Oct 26, 2026
Category
Business Systems (ERP, CRM & POS)

SUMMARY

The City of Norwich is seeking proposals to replace its existing on-premise Microsoft GP ERP and Cogsdale CIS utility billing platforms with a new system, including a customer portal and meter data management (MDM) solution.
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DESCRIPTION

The City of Norwich is soliciting proposals to replace its current on-premise Microsoft GP ERP and Cogsdale CIS utility billing platforms, which are reaching end of life. The project aims to implement a new ERP and utility billing system, along with a customer portal and meter data management (MDM) solution. The target for completing the replacement is the 3rd quarter of 2028.

TIMELINE

Solicitation Start Date: October 26th, 2026

Vendor Q&A Start Date: October 26th, 2026

Vendor Q&A End Date: November 13th, 2026

Submission Deadline: December 11th, 2026

Target Completion: 3rd Quarter of 2028

Issuing Agency

City of Norwich

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CONTACTS

Primary procurement contact — name, title, email, and phone

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Frequently asked questions

When is the submission deadline?
Submissions are due December 11, 2026. Questions must be submitted by November 13, 2026.
What is the budget for this RFP?
Settle estimates the budget at $500,000 – $2,000,000. The issuer has not published an official figure.
Who issued this RFP?
It was issued by City of Norwich. The work is located in Norwich, Connecticut, United States.

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