When is the submission deadline?

Submissions are due December 11, 2026. Questions must be submitted by November 13, 2026.

What is the budget for this RFP?

Settle estimates the budget at $1,500,000 – $3,000,000. The issuer has not published an official figure.

It was issued by Norwich Public Utilities. The work is located in Norwich, Connecticut, United States.

ERP and Utility Billing Replacement (Due December 11, 2026)

SUMMARY

Norwich Public Utilities is seeking proposals to replace its current ERP and customer information and utility billing system with a modern, highly configurable solution.

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DESCRIPTION

Norwich Public Utilities (NPU) is soliciting proposals for a modern, browser-based ERP and customer information and utility billing (CIS/UB) system to replace its current on-premise Microsoft GP and Cogsdale platforms. The project includes the implementation of an integrated solution for finance, HR/payroll, utility billing, customer portal, and mobile service order tools for field staff. The solution must support NPU's four utility services (electric, gas, water, and wastewater) and integrate with existing systems including Tantalus AMI, InvoiceCloud, and Esri GIS. The target for completion is the third quarter of 2028.

KEY REQUIREMENTS

Proposed solution must have demonstrated successful implementations in at least 5 municipal utilities within the past five years
Solution must be highly configurable and browser-based with a responsive design
Must support divisional accounting for Electric, Gas, Water, and Wastewater
Must integrate with Tantalus AMI, InvoiceCloud, and Esri GIS
Must support NIST Cybersecurity Framework (CSF 2.0) and NERC-CIP readiness
Must provide FedRAMP Authorization (Moderate or High baseline) for cloud solutions
Must maintain U.S. data residency for cloud deployments
Vendor must be the primary contractor throughout the project
Must provide a mobile service order application for Android and iOS devices
Must provide a single customer portal for account management and payments
Must maintain insurance coverage as described in Appendix B

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TIMELINE

RFP Issued: October 26, 2026

Questions from Vendors: November 13, 2026

Final Addendum Issued: November 20, 2026

Proposals Due: December 11, 2026

Short List Selection (estimated): January 30, 2027

Vendor is Chosen (estimated): March 30, 2027

Issuing Agency

Norwich Public Utilities

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CONTACTS

Primary procurement contact — name, title, email, and phone

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ERP and Utility Billing Replacement