Enterprise Service Management Deployment and Professional Services
Overview
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SUMMARY
DESCRIPTION
The issuing organization is seeking a vendor to provide enterprise service management deployment and professional services. The selected provider will be responsible for configuring development, test, and production environments, unless an alternative structure is approved, and co-administering the tenant during implementation.
The scope includes configuration of production settings following approval, along with platform settings such as roles, permissions, groups, categories, business hours, notification templates, service level policies, and escalation rules. The vendor will also configure key service management functions including incident management, service requests, service catalog, change management, problem management, assignments, routing, and closure workflows.
In addition, the project includes migration of approximately 15,000 ManageEngine tickets and related records dating from 2000 to the present. This includes incidents, service requests, changes, problems, assets, users, attachments, comments, knowledge articles, audit history, and both open and closed records. Data extraction may be performed through approved database access, API access, exports, or vendor-supported methods.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 19, 2026.
- Who is a good fit for this opportunity?
- Enterprise service management implementation firm
- Experience configuring incident, change, problem, and service request workflows
- Proven data migration expertise with legacy ITSM platforms such as ManageEngine
- Capability to manage development, test, and production environment setup
- Strong platform administration and tenant co-management experience
- Mid-sized or large consulting team with IT service management specialists
- Experience supporting public sector or regulated organizations
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.