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Enterprise Observability Platform

Overview


Data Analytics, AI & Cloud Hosting
Boston, Massachusetts, United StatesPosted: October 8, 2026Deadline: November 4, 2026

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SUMMARY


The Executive Office of Technology Services and Security is seeking a commercially available observability platform to provide a consolidated view of critical enterprise service health across on-premises, cloud, identity, collaboration, network, and application environments.

KEY REQUIREMENTS


BUDGET

Estimate

$250,000 – $750,000

CONTRACT DURATION


36 months

TIMELINE


RFQ Posted: October 8th, 2026

Bidder Questions Due: October 16th, 2026

Commonwealth Responses Posted: October 21st, 2026

RFQ Response Due: November 4th, 2026

Notice of Apparent Successful Bidder: November 18th, 2026

QUESTION DEADLINE


October 16, 2026

CONTACTS


Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Issuing Agency


Executive Office Of Technology Services And Security

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DESCRIPTION


The Executive Office of Technology Services and Security (EOTSS) is procuring an enterprise observability platform to establish a service-oriented view of health and operational awareness. The scope includes professional services for discovery, architecture, design, and implementation of Phase 1, which covers VMware/virtual infrastructure, Microsoft 365, Internet services, and identity services. The platform must support an incremental, phased adoption model and be extensible for future phases covering network, application performance, and intelligent operations. The initial contract term is 36 months.

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Frequently asked questions


When is the submission deadline?
Submissions are due November 4, 2026. Questions must be submitted by October 16, 2026.
What is the budget for this RFP?
Settle estimates the budget at $250,000 – $750,000. The issuer has not published an official figure.
Who issued this RFP?
It was issued by Executive Office Of Technology Services And Security. The work is located in Boston, Massachusetts, United States.

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