Enterprise Observability Platform
Overview
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SUMMARY
DESCRIPTION
The State of Indiana seeks a vendor to provide an enterprise observability platform supporting its next-level observability program and broader executive-branch agency portfolio. The platform must cover application performance, digital experience, network path performance, infrastructure, application security, and event and data analytics, including ingestion and analysis of log and event data from existing state logging and security systems.
The solution must integrate with the State’s ServiceNow environment and align with an operating philosophy that emphasizes both technology and organizational practices, with observability considered thirty percent tools and seventy percent people and process. Key capabilities include enterprise data and telemetry architecture, application performance monitoring, network path and performance monitoring, and AI-enabled and agentic operations.
The selected vendor must maintain or exceed current observability coverage for 213 applications without service interruption during transition, scale monitoring toward 500 applications across executive-branch agencies, provide 99.9% platform availability, and reduce the mean time to detect production-impacting incidents by 20% from the current baseline within 24 months of contract commencement.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due October 28, 2026.
- Who is a good fit for this opportunity?
- Enterprise observability and application performance monitoring platform provider
- Demonstrated experience supporting large public-sector or enterprise agency environments
- Expertise integrating telemetry, logging, security systems, and ServiceNow
- Capable of monitoring complex application, infrastructure, network, and digital experience environments
- Experience with AI-enabled operations and measurable incident-detection improvement
- Ability to support phased transitions while maintaining service continuity and high availability
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.