Enterprise Network Support Services
Overview
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SUMMARY
DESCRIPTION
The government authority in Albany, New York, seeks a vendor to provide enterprise network support services for a one-year contract period. The services will support the monitoring, troubleshooting, restoration, expansion, upgrading, and ongoing maintenance of the ITS network.
Tier 1 network support analysts will monitor traps and events from managed devices connected to the ITS network and open trouble tickets for anomalies identified through alarms and alerts on the network monitoring platform. Tier 2 analysts will provide advanced troubleshooting, rapidly identify issues, restore network operations, and assist with network disaster recovery when required.
Tier 3 network support engineers will support network expansions, software and hardware upgrades, and the resolution of difficult or chronic network problems. They are expected to have specialized expertise and relevant vendor certifications. Tier 4 network support engineers or subject matter experts will plan, organize, develop, implement, and maintain feature requirement specifications for operational support systems, while providing technical direction and group leadership. Questions must be submitted by August 21, 2026.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due September 16, 2026.
- Who is a good fit for this opportunity?
- Enterprise network support and managed services provider
- Experience delivering Tier 1–Tier 4 network operations and engineering support
- Expertise in network monitoring, troubleshooting, restoration, and disaster recovery
- Capability to support network expansions and hardware and software upgrades
- Staff holding relevant vendor certifications across multiple networking technologies
- Experience supporting government or large, complex IT network environments
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.