When is the submission deadline?

Submissions are due September 9, 2026. Questions must be submitted by August 5, 2026.

It was issued by Delaware State University. The work is located in Dover, Delaware, United States.

Who is a good fit for this opportunity?

Higher education CRM software provider. Experience with admissions, recruitment, and enrollment management workflows. Proven capability integrating CRM platforms with SIS and LMS environments. Implementation team able to deliver training, configuration, and ongoing support. Vendor with scalable enterprise platform for diverse student populations. Firm with multi-year support and account management capacity.

Enterprise Customer Relationship Management System (Due September 9, 2026)

Overview

Business Systems (ERP, CRM & POS)

Dover, Delaware, United StatesPosted: July 7th, 2026Deadline: September 9th, 2026

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SUMMARY

Seeking a vendor to provide and implement an enterprise CRM platform for higher education admissions, recruitment, enrollment, and student service operations. The solution must include implementation, training, support, and SIS/LMS integration under a three-year contract.

KEY REQUIREMENTS

CONTRACT DURATION

36 months

TIMELINE

Deadline to Receive Questions: August 5th, 2026

Responses to Questions Posted by: September 2nd, 2026

Bid Opening: September 9th, 2026

Projected Contract Start Date: October 1st, 2026

QUESTION DEADLINE

August 5th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Delaware State University

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The issuing organization is seeking a comprehensive, scalable enterprise customer relationship management (CRM) system to support admissions, recruitment, enrollment management, and student-facing customer service operations. The selected vendor is expected to provide all labor, software, implementation services, training, and ongoing support necessary to deliver a fully functional CRM solution.

The system must support end-to-end lifecycle management for multiple student populations, including undergraduate, graduate, transfer, online, international, adult, and dual enrollment students. Required functional areas include admissions and recruitment management, enrollment funnel and yield management, student service and case management, and integration with both the student information system (SIS) and learning management system (LMS).

The contract term is expected to be three years. Questions are to be submitted no later than September 2, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due September 9, 2026. Questions must be submitted by August 5, 2026.
Who issued this RFP?: It was issued by Delaware State University. The work is located in Dover, Delaware, United States.
Who is a good fit for this opportunity?: Higher education CRM software provider
Experience with admissions, recruitment, and enrollment management workflows
Proven capability integrating CRM platforms with SIS and LMS environments
Implementation team able to deliver training, configuration, and ongoing support
Vendor with scalable enterprise platform for diverse student populations
Firm with multi-year support and account management capacity

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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